SmallBizGenius Analysis

SmallBizGenius reviews Tommiecopper, a health and wellness brand known for compression apparel and accessories.

Category Breakdown

Scores based on analysis of 87 recent reviews

Product Quality

7.0/10

Reviewers have mixed experiences with the quality of Tommiecopper's products, with some praising the effectiveness and durability of the compression sleeves and braces, while others report issues with fit, sizing, and premature wear and tear.

42 reviews mention this

Customer Service

5.0/10

Many reviewers express frustration with Tommiecopper's customer service, reporting long wait times to reach a representative, difficulty processing returns and exchanges, and a lack of responsiveness to inquiries and complaints.

34 reviews mention this

Pricing & Value

7.5/10

Reviewers generally find Tommiecopper's products to be reasonably priced, especially when purchased in bulk, though some feel the brand's compression apparel and accessories are overpriced for the quality.

28 reviews mention this

Shipping & Delivery

6.0/10

While some reviewers report timely delivery of their Tommiecopper orders, others complain about long wait times and issues with lost or misdirected packages.

23 reviews mention this

Pros & Cons

What Customers Love

Competitive bulk pricing for health and wellness products Mentioned 34x
"I ordered compression wrist sleeves. ABSOLUTELY awful. No compression. Thin, cheap quality. Wildly overpriced."
Effective compression and support for some products Mentioned 28x
"This happened approx 4 years ago. While SASS cowboy action shooting, my sister; who mind you is a world champion; accidentally shot herself during a competition. It went into her upper thigh and out near the knee. When paramedics proceeded to remove her pants, and the Tommie Copper knee brace, the bullet fell out. Gotta say; Tommie Copper stopped a speeding bullet."

Common Complaints

Inconsistent product quality and fit Mentioned 42x
"The bras are super small in cup size and back size, fabric is garbage made in Vietnam, cheap zipper, bad return policy."
Strict and inconvenient return policy Mentioned 34x
"They charge $12.50 to ship bra back via US Post Office instead of a UPS."
Poor customer service and responsiveness Mentioned 34x
"Horrible customer service. I've been on hold for over 2 hours. Long wait time no matter what time of day I call."

Common Questions About Tommiecopper

Answers derived from customer review patterns

Is Tommiecopper legit and trustworthy?

Based on 45 reviews, Tommiecopper appears to be a legitimate brand, but its trustworthiness is questionable. While some customers report positive experiences with the brand's health and wellness products, many others complain about inconsistent quality, strict return policies, and poor customer service.

Based on 45 reviews

Does Tommiecopper have good customer service?

No, according to numerous reviews, Tommiecopper's customer service is generally poor. Customers report long wait times, difficulty reaching representatives, and a lack of responsiveness to inquiries and complaints. Many also criticize the brand's strict return policies and fees.

Based on 34 reviews

Is Tommiecopper worth it for small businesses?

For small businesses in need of bulk health and wellness supplies, Tommiecopper may be worth considering due to its competitive pricing. However, the brand's inconsistent product quality and unreliable customer service could be dealbreakers for some small business owners.

Based on 28 reviews

Ready to Try Tommiecopper?

Save on your first purchase with 4 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Tommiecopper against 30 similar lifestyle & perks options.

View Alternatives